OPEN: Community Services Coordinator (South/Central Asian)

The Community Services Coordinator is responsible for increasing health access in the greater Asian American and AMEMSA communities in Virginia (with a focus on South Asian communities in Prince William County) through direct outreach, services provision, and educational events.

Responsibilities

Services Navigation and Coordination (45%) 

• Enroll individuals in public health and benefits programs and connect non-eligible members with alternative services and resources
• Participate in required training programs and sessions
• Provide language support during Open Enrollment and for other organizational needs as they arise 
• Collect and report accurate data on outreach and enrollment activities to complete monthly outreach reports and provide support in preparing grant reports and/or grant proposals

Outreach and Community Education (35%) 

• Maintain a calendar of educational outreach about Hamkae Center’s Services and other local resources including but not limited to hotspot/crowd outreach, tabling at public events, flyers at businesses frequented by South Asian American communities, and establishing partnerships with South Asian American community organizations/faith institutions, with a focus on PWC
• Create connections with South Asian and AMEMSA communities to expand Hamkae Center’s community member base while also making connections between community members and appropriate staff based on their interests 
• Work with communications staff and other team members to develop multilingual materials (emails, flyers, social media, etc.) to promote Hamkae Center’s services and other local resources 
• Stay up to date with local, regional, and national resources to support community members
• Represent Hamkae Center at conferences, meetings, and community forums

Outreach and Community Education (35%) 

• Actively participate in staff meetings, team meetings, and other relevant internal meetings
• Participate in organization-wide shared duties and expectations for full-time employees as assigned. These can include (but are not limited to) participating in outreach events, supporting non-partisan election protection activities on Election Day, promoting fundraising opportunities, and co-facilitating collaborative meetings
• Be a thought partner to Services & Outreach Manager and rest of the Services & Outreach Team

Key Skills & Qualifications

• Mission Alignment: Believes in social justice and that Asian Americans in Virginia have the power to make systemic changes that benefit our collective future 
• Relationship-building: Finds and creates opportunities to deepen connections and build authentic, mutual relationships with teammates, community members, and others across lines of difference, such as race or other identities. Welcomes viewpoints that differ from your own with the ability to “sit with” discomfort when people express themselves in ways that aren’t familiar to you
• Adaptability & Problem-solving: Navigates change and readily takes advantage of unexpected opportunities and addresses obstacles. Develops solutions, anticipates problems, course-corrects when needed, and proposes solutions to issues without much guidance but also asks for support if needed. Readily offers support and encouragement to others
• Continuous Learning: Has the ability to absorb information from colleagues, work, and to keep up with your field. When things don’t make sense, ask questions and seek answers until it does then apply what was learned into the work
• Self-awareness, Commitment to Growth, & Resilience: Able to reflect on and describe the impact of one’s own identities, experiences, and backgrounds —and those of others—in each situation, decision, or process.  Able to hear, reflect, act on, and learn from feedback and self-reflection.  Bounces back from setbacks by turning each hurdle into a learning opportunity
• Ownership, Accountability, & Dependability: Results- driven with the ability to gather information, seek input, and drive work forward to achieve results with deliberate effort to ensure it meets the agreed upon expectations for what success looks like. Dependable to others  
• Organization and attention to detail: Able to juggle competing demands and prioritize without sacrificing quality by utilizing systems for keeping tasks from slipping through the cracks. Plans backwards to make deadlines
• Communication: Gathers input and negotiates details of complex projects involving multiple actors (internal and/or external). Actively listens and asks questions to clarify expectations, builds rapport necessary to advance goals, and proactively communicates needs and navigates conflict relationally 
• Initiative & Resourcefulness: Leverages resources creatively to solve problems and dives in to taking a concept from idea to implementation. Thinks outside of boundaries for how to move the work; willingly experiments and tries new things at work, even if it fails
• Technical/Job Knowledge: Knowledgeable of resources, policies and procedures; knowledgeable of techniques, skills, equipment, procedures, and materials in their respective work area to attain results
• Bilingual in English and a South Asian language (reading and spoken) (Urdu or Farsi preferred) 
• Comfortable with numbers, technology, and spreadsheets 
• Has consistent and reliable internet   
• Ability to work some weekends and evenings  
• A valid driver’s license, car, and car insurance 
• Based in Northern Virginia

Preferred Qualifications (not required)

• Can write fluently in a South Asian language (Urdu or Farsi/Dari preferred) 
• Experience working one-on-one in a service provision or individual support setting, especially with Asian American communities 
• Experience (personal or professional) OR familiarity with health insurance and affordability programs specific to community/population health (including, but not limited to: Medicaid, FAMIS, ACA, and private coverage) as well as cultural-specific health practices 
• Experience or an understanding of working with vulnerable/hard-to-reach populations in Virginia 

Additional Details

• Location: hybrid (must be based in Northern Virginia)
• Job Type: full-time
• Reports to: Services & Outreach Team Lead
• Pay: $50K (commensurate w/ experience)
• Benefits: Primarily telework position, with some required travel in Northern Virginia. Full health, dental, and vision insurance. Simple IRA matching program after 2 years of employment. Also, paid time off, vacation, sick days (if you, a partner, or a family member are sick), and other leave time customized to your unique circumstances. We close the first week of July and December 25 – January 1 for reflection and rejuvenation.

To apply:

Send your resume and 3 professional references to mbok@hamkaecenter.org with the subject “Community Services Coordinator- [First Name] [Last Name]”.

Appropriate professional references are people who can speak about your character and work/volunteer experience. We would prefer it if one of the references had some sort of supervisory relationship with you. We have found it helpful if applicants could let references know that someone with Hamkae Center will contact them if only to facilitate references responses. When sending reference information, please include each of their:

• Full name
• Phone number and/or email address
• Short description of your professional relationship with them

Supplementary: submit up to 2 paragraphs as to why this position interests you. 

Review of applications will begin Aug. 23, 2024. Position open until filled. 

About Hamkae Center

Hamkae Center organizes Asian Americans in Virginia to achieve social, economic, and racial justice. Through community organizing, public policy advocacy, civic engagement, and youth leadership development, Hamkae Center works to build a future in which low- and middle-income, immigrant, people of color, and marginalized communities can fully participate in U.S. society and work together as makers of lasting change. We are the Virginia affiliate of the NAKASEC Network.

Hamkae Center is an Equal Opportunity Employer. People from a wide range of backgrounds are strongly encouraged to apply. We are committed to a diverse workplace and supporting our staff with ongoing career development opportunities.