The Community Services Coordinator is responsible for increasing health access in the greater Asian American and AMEMSA communities in Virginia (with a focus on South Asian communities in Prince William County) through direct outreach, services provision, and educational events.
Responsibilities
Services Navigation and Coordination (45%)
- Enroll individuals in public health and benefits programs and connect non-eligible members with alternative services and resources. This will require obtaining and maintaining a Health Navigator certification and supporting the Health Services Coordinator.
- Participate in required internal and external training programs and sessions.
- Provide language support during Open Enrollment and other organizational needs as they arise.
- Collect and report accurate data on outreach and enrollment activities to complete monthly outreach reports and provide support in preparing grant reports and/or grant proposals.
Outreach and Community Education (35%)
- Identify, plan, and execute outreach opportunities for educational outreach about Hamkae Center’s Services and other local resources including but not limited to hotspot/crowd outreach, tabling at public events, flyers at businesses frequented by South Asian American communities, and establishing partnerships with South Asian American community organizations/faith institutions, with a focus on PWC.
- Create connections with South Asian and AMEMSA communities to expand Hamkae Center’s community member base while also making connections between community members and appropriate staff based on their interests.
- Work with communications staff and other team members to develop multilingual materials (emails, flyers, social media, etc.) to promote Hamkae Center’s services and other local resources.
- Stay up to date with local, regional, and national resources to support community members.
- Represent Hamkae Center at conferences, meetings, and community forums.
Miscellaneous (20%)
- Actively participate in staff meetings, team meetings, and other relevant internal meetings
- Participate in organization-wide shared duties and expectations for full-time employees as assigned. These can include (but are not limited to) participating in outreach events, supporting non-partisan election protection activities on Election Day, promoting fundraising opportunities, and co-facilitating collaborative meetings. Some of these required expectations will be on weekends and evenings.
- Be an active member of the Services and Outreach team by providing thought partnership to the Services & Outreach Manager and the rest of the Services and Outreach Team.
Key Qualifications & Qualifications Required for the Role
- Prior work experience- 0-2 years of relevant professional experience in providing service provisions to community members and experience or familiarity with medical terminology and/or handling insurance policies.
- Technical skills & resource management
- Operating and applying basic tools and technical skills, like recording information into an excel spreadsheet or database, to solve role-specific problems while managing and optimizing resources for individual and small team related projects.
- Strategic proficiency
- Identifying strengths and confronting challenges with a growth mindset by taking initiative and ownership of your role expectations and demonstrating the ability to connect available resources and skills to specific situations as they surface.
- Language skills
- Bilingual in Urdu or Hindi and English (spoken and written)
- Project & time management, problem solving
- Effectively managing time and deadlines by organizing work and responsibilities efficiently and coordinating projects and tasks to meet expectations as well as deadlines.
- Addressing errors and adjusting work to avoid making similar mistakes in the future while identifying solutions and anticipating problems by course-correcting when needed.
- Adaptability & resilience
- Navigating change and taking advantage of unexpected opportunities, new conditions, and addressing challenges with the capacity to recover from setbacks and deal with adversity positively by accepting them as learning opportunities.
- Self-awareness & conflict management
- Appropriately identifying conflict, alerting supervisor as needed, and listening and participating in discussions to resolve disputes with the willingness to engage in healthy conflict and resolution by recognizing and managing emotions of self while appropriately responding to others and understanding the challenges of teammates as well.
- Communications skills
- Within Hamkae Center: offering solutions and adjusted timelines to renegotiate deadlines when they won’t be met, ensuring your timeliness does not affect others’ work.
- Ability to listen and communicate effectively with different audiences (staff, community leaders, community members, etc.)
- Trust, empathy, & integrity
- Demonstrates the capacity to support self and others in the workplace and community through active listening and displays strong moral and ethical standards by maintaining alignment with our core values and following organizational guidelines around privacy, trust, and ethical conduct.
- Leadership & teamwork
- Fostering teamwork and collaborating effectively within a team by handling conflicts appropriately, understanding their own responsibilities, carrying out tasks as directed, and supporting others to promote wellness and a healthy workplace environment.
- Comfortable providing and receiving positive and constructive feedback to team members and supervisors fostering a learning and growing environment while demonstrating honesty, integrity, and a willingness to change if corrective action is necessary.
Preferred Qualifications (not required)
- Familiar with healthcare options and other service provisions in Virginia
- Experience or an understanding of working with vulnerable/hard-to-reach populations in Virginia
Additional Details
- Location: Northern Virginia, hybrid with 2 required in-person days per week
- Job Type: full-time
- Reports to: Services & Outreach Manager
- Pay: $50K (commensurate w/ experience)
- Benefits: Full health, dental, and vision insurance. Simple IRA matching program after 2 years of employment. Also, paid time off, vacation, sick days (if you, a partner, or a family member are sick), and other leave time customized to your unique circumstances. We close the first week of July and December 25 – January 1 for reflection and rejuvenation.
To apply:
Send your resume and 3 professional references to services@hamkaecenter.org with the subject “Community Services Coordinator- [First Name] [Last Name]”.
Appropriate professional references are people who can speak about your character and work/volunteer experience. We would prefer it if one of the references had some sort of supervisory relationship with you. We have found it helpful if applicants could let references know that someone with Hamkae Center will contact them if only to facilitate references responses. When sending reference information, please include each of their:
- Full name
- Phone number and/or email address
- Short description of your professional relationship with them
Supplementary: submit up to 2 paragraphs as to why this position interests you.
Review of applications will begin November 3, 2025. Position open until filled.
About Hamkae Center
Hamkae Center organizes Asian Americans in Virginia to achieve social, economic, and racial justice. Through community organizing, public policy advocacy, civic engagement, and youth leadership development, Hamkae Center works to build a future in which low- and middle-income, immigrant, people of color, and marginalized communities can fully participate in U.S. society and work together as makers of lasting change. We are the Virginia affiliate of the NAKASEC Network.
Hamkae Center is an Equal Opportunity Employer. People from a wide range of backgrounds are strongly encouraged to apply. We are committed to a diverse workplace and supporting our staff with ongoing career development opportunities.
